Help Center
Frequently Asked Questions
Everything you need to know about AskSerge and your coaching journey with Serge.
About AskSerge
What is AskSerge?
AskSerge is an AI-powered coaching platform for personal growth and emotional wellness. Through voice conversations with Serge, your personal AI coach, you’ll work through structured programs, reflect on what matters, and build momentum toward your goals.
Who is Serge?
Serge is your AI coach - a warm, patient guide trained in trauma-informed care and evidence-based coaching techniques. Serge remembers your conversations, learns your goals, and adapts to your unique needs over time.
Is this therapy?
No, AskSerge provides coaching, not therapy. Serge is designed to support your growth through practical strategies, goal-setting, and reflection - but is not a replacement for licensed mental health treatment. If you’re in crisis or need clinical support, we’ll help connect you to appropriate resources.
Is my information private?
Yes. All conversations are encrypted and protected. We never share your personal information without your consent. See our Privacy Policy for details.
Getting Started
How do I start my program?
After signing up, you'll complete a brief intake form to help Serge understand your goals. Then you'll see your program dashboard with your current day and a "Start Session" button. Click it to begin your first voice conversation.
What are programs?
Programs are structured coaching journeys (like "30 Days to Clarity" or "Stress Management Foundations") with daily sessions. Each day builds on the last, guiding you through specific themes and practices. You can see your progress on the calendar in your dashboard.
What's the intake form for?
The intake form helps Serge understand your starting point - your strengths, goals, and current challenges. This personalization ensures your coaching is relevant from day one. It only takes 3-5 minutes to complete.
Can I use AskSerge on my phone?
Yes! AskSerge works on any device with a web browser and microphone. For the best experience, use headphones and find a quiet space where you can speak freely.
The Voice Experience
How do voice sessions work?
Click "Start Session" and Serge will greet you. Speak naturally - it's like a phone call with a coach. Sessions are typically 10 minutes, giving you focused time to work through the day's theme. You can see a transcript of your conversation in the chat panel.
What if Serge doesn't understand me?
Serge uses advanced voice AI and understands natural speech, accents, and pauses. If there's a misunderstanding, just clarify or rephrase. Serge learns your communication style over time.
Can I pause or stop a session?
Yes. Click the phone icon to end a session at any time. Your progress is automatically saved, and you can pick up where you left off.
What if I miss a day?
No problem! Programs are flexible. You can catch up on missed days or continue from where you left off. The goal is progress, not perfection.
Does Serge remember previous conversations?
Yes. Serge maintains memory of your goals, challenges, important people in your life, and topics you've discussed. This creates continuity across sessions - you won't have to repeat yourself.
Getting the Most Out of Your Sessions
How can I prepare for a session?
Find a quiet, private space where you can speak openly. Use headphones if possible. Take a moment to check in with yourself - how are you feeling? What's on your mind? Serge will meet you wherever you are.
What should I talk about?
Each program day has a specific theme, but you're in control. Share what feels relevant - successes, struggles, questions, or whatever's on your mind. Serge will guide the conversation while following your lead.
How honest should I be?
Be as honest as you're comfortable being. Serge is non-judgmental and trauma-informed. The more open you are, the more personalized your coaching will be - but always honor your own boundaries.
What if I want to switch programs or pause?
You can pause, resume, or switch programs from your dashboard menu. Your progress is saved, and you can always come back when you're ready.
Can I replay previous days?
Yes! Click on any completed day in your calendar to replay that session's theme and content. This is helpful for reviewing key insights or practicing techniques.
What happens after I complete a program?
You'll see a completion summary and can choose to start a new program or continue with regular coaching sessions. Serge will remember everything you've worked on and build on that foundation.
Free Plan
What is a voice therapy session?
A voice-based conversation with Serge designed for reflection, emotional support, and progress. Sessions are guided but flexible, so you can talk naturally.
How long is a session?
Sessions aren’t time-boxed. You can talk as long as you need within a single session.
What happens when I use my 3 sessions?
You’ll be able to continue journaling and reviewing past conversations. Voice sessions reset every Monday.
Do programs count toward my weekly session limit?
No. Program sessions do not count against your weekly voice session limit.
Pro Plan
What does “unlimited” mean?
You can start as many voice sessions as you want. There are no weekly caps.
Is there a fair-use limit?
Pro is designed for regular, personal use. If usage impacts system performance, we may reach out — but there are no hidden caps.
Do I still need to buy programs?
Programs are included, and paid programs are available at a discounted member price.
Will Pro pricing change?
You’ll always have access to Pro features included in your plan. Future pricing changes, if any, will be communicated clearly in advance.
Enterprise Plan
Who is Enterprise for?
Organizations supporting multiple users — including teams, coaches, clinics, and enterprise programs.
Is this HIPAA compliant?
Enterprise plans include HIPAA-grade security with a Business Associate Agreement (BAA) available.
How is pricing structured?
Enterprise pricing is customized based on team size, usage, and deployment needs.
Can we white-label Serge?
Yes. White-label options range from branding customization to deeper integrations.
Still have questions?
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