Privacy Policy

AskSerge.ai (“Serge”, “we”, “us”) provides a private AI coaching companion. This Privacy Policy explains what information we collect when you use our website, web app, and mobile app (the “Service”), how we use it, and the choices you have.

Account information: when you sign up, our authentication provider (Clerk) collects your email address, name (if provided), and authentication metadata.

Phone number: if you choose to enable SMS reminders, we store the phone number you provide and a record of your SMS consent.

Conversations: voice and text exchanged during a session are sent to our AI providers to generate responses. We do not retain transcripts of your sessions on our servers beyond what is necessary to deliver the response.

Usage data: we collect basic, aggregated analytics (such as which pages you visit and which features you use) to improve the Service. We do not sell this data.

To provide and improve the Service, including generating responses during your coaching sessions.

To communicate with you about your account, important updates, and (if you opted in) SMS reminders or reflections.

To comply with legal obligations and enforce our Terms.

We share information only with vendors that help us operate the Service (e.g. Clerk for authentication, OpenAI for AI responses, our SMS provider for messaging). These vendors process data on our behalf under their own privacy and security commitments.

We do not sell your personal information. We do not use your conversations to train AI models.

You may update your account information at any time from your profile.

You may unsubscribe from SMS messages at any time by replying STOP.

You may request deletion of your account and associated data by contacting us at hello@askserge.ai.

We use industry-standard safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

The Service is intended for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you within the Service.

Questions about this policy? Email us at hello@askserge.ai.